Support Services
The Support Services Domain defines the set of cross-functional capabilities that can be leveraged independent of Service Domain objective and/or mission.
Security Management
Capabilities within this Service Type protect an organization's information and information systems.
HP Offerings
- Business Continuity and Recovery Services
- Identity and Access Management Services
- Information Security Management Services
- Managed Messaging Services
- Mobile Workplace Services
- Network Security Services
- Risk Management and Compliance
- Threat & Vulnerability Management Services
- Workplace Server Management Services
- Workplace Software Management Services
Communication
Capabilities within this Service Type transmit data, messages and information in multiple formats and protocols.
HP Offerings
- Collaboration Services
- Consumer Direct Services
- Contact Center Outsourcing Services
- Customer Relationship Management (CRM)
- Customer Relationship Management (CRM) Managed Services
- Network Management Services
- Service Desk Services
- Site Support Services
- Unified Communications Services
Collaboration
Capabilities within this Service Type allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization.
HP Offerings
- Collaboration Services
- Content Management Services
- Managed Messaging Services
- Mobile Workplace Services
- SOA & Integration Services
Search
Capabilities within this Service Type provide for the probing and lookup of specific data from a data source.
HP Offerings
- Business Intelligence Services
- Content Management Services
- Portals and Collaboration Services
- Storage Services
Systems Management
Capabilities within this Service Type support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets.
HP Offerings
- Asset Management Services
- Enterprise Application Hosting Services
- Managed Mainframe Services
- Managed Messaging Services
- Managed Print Services
- Network Application Services
- Network Management Services
- Server Management Services
- Service Desk Services
- Site Support Services
- Storage Services
- Web Hosting Services
- Workplace Server Management Services
- Workplace Software Management Services
- Workplace Services
Forms Management
Capabilities within this Service Type support the creation, modification, and usage of physical or electronic documents used to capture information within the business cycle.
