This USA Contact multiple award indefinite delivery/indefinite quantity (IDIQ) contract vehicle provides a wide range of automated and manual customer support services for contact center solutions, including answering telephone and email inquiries, establishing automated responses, and enhancing Web capabilities. HP Enterprise Services will furnish all necessary facilities, personnel, equipment, supplies and services, as required, to meet the contact center requirements of federal government agencies.
Contract vehicle detail
|Contract Type||Multiple Award IDIQ|
|Sponsor||General Services Administration (GSA)|
Call Processing Technology and Services
|Contract Types Supported||Firm Fixed Price or Time and Materials|
|Min/Max||Minimum revenue guaranteed (MRG) amount for the contract will be $10,000
No minimum/maximum for task orders
Contract ceiling is $2.5 billion
|Discount Offered (per Task Order)||Discounts may be offered on specific opportunities.|
|Task Order Competition Required||Yes, but can sole source with justification.|
|Performance Period||3/2008 to 3/2018 – Two-year base contract with four two-year options. Plus three additional years on any contracts procured or renewed within the final contract period.|
HP Enterprise Services is the prime contractor and is partnering with the following companies:
Alta IT Services provides temporary staffing in the IT field with a network of over 35,000 highly skilled IT professionals with a broad range of both functional and technical experience, and support clients that use diverse technologies and platforms in both the cleared and un-cleared environments.
DanSources Technical Services Inc. is an IT solutions and technology services a provider to government, public and private-sector agencies, including software development, systems security, database design and integration, networks, web development, records management, and content management.
Focus Technology is an IT services company providing value to enterprise and government clients.
Premier Technical Services is a Service Disabled Veteran Owned and HUBZone Certified small business.
SOC Enterprises, a NISH-affiliated non-profit agency, provides a variety of labor-intensive services to meet both regional and national needs.
|Point of Contact||
- Army Private Cloud (APC2)
- CDC CIMS
- CMS Enterprise Data Centers (EDC)
- CMS ESD
- CMS VDCP
- DHS CDM
- DHS EAGLE II
- DoJ ITSS-4
- ENCORE II
- FBI ITSSS
- GSA Alliant
- GSA CONNECTIONS II
- GSA E-Gov Travel Service (ETS)
- GSA Schedule 520 – Financial and Business Solutions (FABS)
- GSA Schedule 70 – IT
- GSA Schedule 874 – MOBIS
- Network-Centric Solutions-2 (NETCENTS-2) Application Services
- Network-Centric Solutions-2 (NETCENTS-2) NETOPS
- PBGC ISES 2
- SeaPort Enhanced (SeaPort-e)
- SPAWAR Pillars Business and Force Support (BFS)
- State of Texas Cloud Services
- USA Contact
- VA RTLS
- VA T4
- Veterans Relationship Management