Common Hardware and Logistics Support

The HP team is here to troubleshoot any issues you may have with your Marine Corps Common Hardware and Logistics Support (MCHS) equipment.

Logging a Trouble Ticket via Telephone
Call 1 866 554 4837, Option 3 (Warranty), then Option 4 “Marine Corp LSR”

Logging a Trouble Ticket via the web, Sign in to HP's "HP Support Center"

In the HP Support Center tool are links where the MCHS LSR is provided the ability to:

Log a call, View / Edit / Close a case directly, and view existing cases via the Support Case Manager
Check warranty, Open an Active Chat with HP's Technical Support, or Search the knowledge base to lookup advisories, manuals, security bulletins, or engineering notices.
From the Customer Self Repair option, troubleshooting a problem can be explored.
To learn more about the contents of the ITRC Tool, go to the website and click on "Introducing the HP Support Center"

MCHS LSR Deliverables

Desktops, Laptops, and Monitors – Base MCHS LSR requirements are return to depot support with 4-years coverage

Optional On-site NBD Warranty for Region 1 or 2 "Named OCONUS" Locations – if purchased
Optional 365-day Next Day Onsite Warranty for Region 1 or 2 "Named OCONUS" Locations – if purchased
Optional Extended Warranty for 5th year – if purchased

"Region 1": "CONUS" – Throughout United States (incl. Hawaii, Alaska & Puerto Rico)
"Region 2": "Named OCONUS" – Mainland Japan; Okinawa, Guam; Boeblingen, Germany; and Seoul, South Korea